Interim Chief Operating Officer 

● Freelance role - must start by 01 May 2020.

● 3 month FTC, freelance role at £41,000pa (part time hours open to negotiation based on experience).

● Home-working with travel across London & flexible working hours.


We’re looking for a dynamic interim Chief Operating Officer (COO) with a strong

background in the catering industry to drive and deliver change in our innovative

catering social enterprise.

In this role you will report directly to the Board of Trustees and will give strategic and operational oversight to Good Measure, focusing on:

● Change management and business development for our catering social enterprise;

● Overseeing the operations of our catering training programme for unemployed people

across South East London and maximising its impact.

To succeed in this role, you will have a strong background in the catering industry - with change management experience in the sector, understanding how to scale up and embed processes at pace and manage teams through change to produce fantastic food within tight budgets.


You will have a passion to make a difference to those facing disadvantage and share our belief in food as a therapeutic and vocational tool for people experiencing unemployment. You will have a clear vision for creating pathways to employment in the hospitality sector and use your relevant professional knowledge to further develop our food-based training courses. You understand that our charitable aims and our trainees are at the heart of everything we do and that all of our activity is in pursuit of creating real change in the lives of people experiencing unemployment.

We’re a small charity, with two members of staff (a Chef & Trainer), who you will manage. You’ll work independently without direction and understand the constraints of a start-up organisation. You’ll be confident in liaising with the Board of Trustees, producing clear reports and recommendations to guide the core programmes of the charity.  At the same time, we’ll offer you a trusting and flexible working environment, with the opportunity to make a lasting difference to a small and passionate organisation that is making a huge difference in the lives of disadvantaged people.

Role Profile

Purpose of the role: To provide overall management, strategic direction and change

management of the Good Measure social enterprise and innovative training programmes.

Social Enterprise

● Implement the charity’s vision and strategy for the Good Measure social enterprise;

● Establish a new operating model to meet high-volume, high-frequency orders ;

review and develop key operational aspects of the enterprise including: production,

logistics, supplier relationships;

● Financial modelling and business planning. Work closely with the trustees to develop

a clear and financially viable business plan and future operating model for the enterprise

and supervise staff in its delivery;

● Explore relevant contract and tendering opportunities that fall within the objectives of the organisation (as agreed by the Board), attract new partnerships, write winning tenders

bids and manage contracts;

● Streamline and drive excellence across our catering operation in order to support

growth: reviewing and improving processes, coordinating H&S audits, etc.

Team Leadership

● Manage staff, volunteers and contractors - providing regular supervision, motivating and

inspiring team members. Be a regular presence at sites where Good Measure staff and

volunteers are working (currently in Whitechapel and across Lewisham Borough);

● Oversee recruitment, induction and staff training;

● Be a representative and spokesperson for the charity & Good Measure at all levels;

● Build partnerships and networks locally and across London to further our work;;

Training Programme

● Review our existing programmes and link to social enterprise to ensure we are

maximising opportunities for our beneficiaries;

● Support staff to deliver high quality training programmes, oversee operations and

develop our learning frameworks;

● Embed processes to record and report our social outputs to enable us to demonstrate

our impact and inform decision-making around enterprise planning. Identify opportunities and attract sponsorship and support from grant making organisations and the corporate world;


● Identify efficiencies across the charity’s operations and implement best practice for the

charity and social enterprise. Embed timely and effective completion of all administrative

tasks across the charity, including: payments, payroll, HR processes and H&S recording.


Person Specification

Essential Experience

1. At least two years in a management role in the catering industry;

2. Delivery of change management processes, embedding strategy and operations.


Desirable Experience

3. Experience of managing small enterprises or start-up initiatives through periods of

operational change;

4. Experience with social investment and attracting sponsorship from the corporate world;

5. A strong track record of leading small teams to deliver new and ambitious operational


6. Existing networks and understanding of Contract catering, London’s food Social

Enterprise scene, or employability Social Enterprises;

7. Ability to bring together a range of information to analyse the performance of the project or enterprise and to make clear written recommendations or reports to achieve

continuous improvement;

8. Some understanding or first-hand experience of working within small charities, social

enterprises or in a start-up environment;

9. Ability to drive projects with a practical ‘hands-on’ approach and committed to innovation, excellence and ambition.

Desirable Skills and Knowledge

10. Ability to oversee product development to align with brand positioning and to accurately

cost within agreed budgetary parameters;

11. A good understanding of ethical / sustainable sourcing practices, and the ability to

review supply chains and make recommendations to improve sustainability;

12. A good understanding of the labour needs within the hospitality industry and the training or experience required for individuals to access employment in the sector;

13. Some appreciation or understanding of the issues affecting long-term unemployed

people and the barriers they may face to accessing work;

14. A personal passion to use your professional knowledge and experience in the hospitality sector to make a real and significant difference and improve the lives of individuals and communities.

How to Apply 

Please send a CV and cover letter outlining your suitability for the role to This is an interim role, and we are looking for someone to start ASAP - no later than 1st May 2020. Applications will be reviewed on a rolling basis.